Identifier to cite or link to this item: http://hdl.handle.net/20.500.13003/15488
Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective
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eISSN: 1660-4601
WOS ID: 000606084200001
Scopus EID: 2-s2.0-85098702242
PMID: 33374718
Embase PUI: L2005707768
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2021-01Document type
research articleCitation
Chela-Alvarez X, Bulilete O, Garcia-Buades ME, Ferrer-Perez VA, Llobera-Canaves J. Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective. Int J Environ Res Public Health. 2021 Jan;18(1):52.Abstract
Tourism is the main economic sector in the Balearic Islands (Spain) and hotel housekeepers (HHs) are a large occupational group, in which stress is becoming a major issue. This study aims at exploring in-depth factors perceived as stressors by HHs and key-informants, and their effects on work-life balance (WLB). A qualitative design with phenomenological approach was used, conducting six focus groups with 34 HHs and 10 individual interviews with key-informants. Results were analyzed adopting the job demands-resources model and a gender perspective. High demands, e.g., work overload, time pressure, physical burden ..., lack of enough resources and little control, derived from role conflict, unexpected events ..., were the most important factors explaining HHs' stress. Additionally, this imbalance was perceived as leading to health problems, mainly musculoskeletal disorders. Working schedule was mentioned as a facilitator to WLB, whereas an imbalance between job demands and resources led to work-home conflict, preventing them from enjoying leisure time. Multiple roles at work and at home increased their stress. HHs experienced their job as invisible and unrecognised. Regarding practical implications, our recommendations for hotel organization include reducing workload and increasing resources, which would improve the job demands-resource balance, diminish negative mental and physical outcomes and improve WLB.
Publisher version
https://dx.doi.org/10.3390/ijerph18010052Keywords
hotel housekeepersstress
occupational health
job demands-resources model
qualitative research
work-life balance
gender perspective
MeSH
Focus GroupsOccupational Stress
Workload
Spain
Adult
Occupations
Work-Life Balance
Humans
Job Satisfaction
Middle Aged
Tourism
Surveys and Questionnaires
DeCS
Estrés LaboralTurismo
Humanos
Satisfacción en el Trabajo
Persona de Mediana Edad
Carga de Trabajo
Equilibrio entre Vida Personal y Laboral
Encuestas y Cuestionarios
Adulto
Grupos Focales
Ocupaciones
España